Josie Zart

Josie Zart is a seasoned professional in customer excellence and ecommerce, currently serving as a Senior Process Manager at Emma – The Sleep Company since May 2025. Prior to this role, Josie held the position of Training Team Manager at Cognizant from May 2024 to April 2025, and served as Service Improvement Lead at FARFETCH from November 2017 to May 2024, focusing on training, quality, process, and automation. Josie's earlier experience includes various training roles at SELLBYTEL Group from September 2011 to November 2017, culminating as a Senior (T4) Trainer in technical support and customer service. Educational qualifications include a CCP in Training from PH+ (2019-2020), a degree in Radiology from Atlântica (2007-2012), and an International Baccalaureate in Business from St Julian School (2000-2006).