Roberto Cassarino is an experienced professional in customer support and technical solutions, currently serving as the Customer Happiness Lead at Empatica since December 2018. In this role, Roberto provides advanced Tier 2 support, manages high-priority projects, and oversees the optimization of support processes while ensuring compliance with regulatory standards. Prior to Empatica, Roberto held various positions at Apple from June 2011 to December 2018, including Mentor and Genius Admin, focusing on employee development and delivering top-tier customer service. Earlier experience includes serving as a Technical System Engineer at BT Global Services, where responsibilities encompassed international customer support and network troubleshooting. Roberto holds a diploma in Information Technology from ITIS Giacomo Fauser.
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