Hammer
John Mordhorst is an experienced technical professional with a focus on network monitoring and engineering. Currently serving as a Technical Account Manager at Empirix since July 2012, John provides on-site support for VOIP network monitoring systems. Previously, John held positions as a Senior System Engineer at Amdocs, where support included the implementation of HSS/PCRF technology in LTE environments, and as a Technical Consultant at Agilent Technologies, responsible for monitoring VoIP protocols. Early career roles include System Engineer at Computer Science Corporation, providing systems support for the Air Force Space Command telecommunications network, and service in the United States Air Force from 1992 to 1999, focusing on communications infrastructure. John holds a Bachelor’s Degree in Computer Information Systems Management from Colorado Christian University, attained between 1997 and 1999.
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Hammer
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Migrating a contact center to the cloud can seem a strenuous task. Hammer, an Infovista company and global leader in network and service testing, proposes cutting edge solutions, including cloud and hybrid migration, end-to-end testing from discovery to monitoring with a real focus on customer experience. Our solution aims to decrease workloads, support homeworkers, and decrease costs for cloud-native network lifecycle automation. #CX #cloud