Brian Gillespie, MBA, is a Senior Strategic Account Manager at Emplifi with a robust background in customer experience (CX) management and consumer insights. Since joining Emplifi in May 2015, Brian has focused on using a 360° approach to help partners enhance their customer engagement strategies, leveraging a unique OmniChannel methodology to meet CX measurement goals for global brands. Prior to Emplifi, Brian served as a Senior Account Manager at GE Healthcare, overseeing electronic medical record accounts while driving client satisfaction for Northeast healthcare IT customers. Additionally, Brian has experience as an EMT and firefighter, and holds an Executive MBA from Quantic School of Business and Technology, along with two bachelor's degrees in Business Administration from the University of Prince Edward Island and a diploma in Applied Information Technology from ITI.
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