Pavlina Dostalova

Pavlina Dostalova has extensive experience in customer support and operations, currently serving as the Global Support Operations Coordinator and previously as the Customer Support Onboarding Manager at Emplifi since August 2016. Responsibilities include onboarding new team members, managing candidate screenings, building internal knowledge bases, and conducting customer support training. Prior to Emplifi, Pavlina worked at Socialbakers as a Senior Customer Support Specialist and coach, where engagement involved managing customer cases, ensuring satisfaction, and collaborating with teams on complex issues. Early career roles include positions at MANN+HUMMEL GmbH and InterContinental Hotels Group, spanning various customer service and administrative functions. Pavlina holds degrees in Management from the University of Economics in Prague and Marketing from the University of Hotel Management, along with a degree in Gastronomy and Hotel Management from Higher Professional School.