Carmen Fay

Carmen Fay is an experienced professional in claims operations and client solutions, currently serving as the Head of Projects and Products for Mutual Benefits at EML Group since July 2024. Prior roles include Head of Client Solutions at Recovre | Mercer Marsh Benefits, and Head Of Client Service Excellence at Vitality Works - Sanitarium Workplace Health. Carmen has a strong background in managing claims operations, having held positions such as Regional Operations Director for Health Solutions at Aon and Claims Operations Manager at Gallagher Bassett. Carmen's career began in the fitness industry as a Group Fitness Coordinator and Personal Trainer before transitioning into injury management and risk management roles at EML, SafeWork NSW, and Allianz Australia. Carmen holds a Bachelor of Applied Science (Exercise and Sports Science) with Honours from the University of Sydney.