Letitia Hayes

Letitia Hayes is an accomplished professional with extensive experience in customer care and finance. Currently serving as the Customer Care Payroll Team Lead at Employment Hero since October 2021, Letitia manages a team of 10 specialists, emphasizing collaboration and excellence in service delivery while coaching team members to achieve their goals. Previously, Letitia worked at Cabinets Online, where significant contributions included leading the development of a CRM system and managing financial accounts for accurate reporting. Letitia's earlier experience includes administrative roles at C & K Early Childhood Learning and Suncorp Group, showcasing a strong background in record-keeping and customer service. Academic qualifications include an MBA in Finance from Southern Cross University, a Certificate IV in Bookkeeping, and a Bachelor of Commerce & Administration from Griffith University.