Kathleen Nussbaum

Kathleen Nussbaum, CCUFC, is an accomplished professional with extensive experience in the financial services sector, notably since October 2015 at Empower Federal Credit Union as a Member Contact Center Analyst. In this role, Kathleen designs and delivers comprehensive performance reports and defines key performance indicators to enhance success. Previous positions include Branch Manager and Hybrid Lender, where a high level of service was provided to members and staff, and roles at SMS Systems Maintenance Services, Wells Fargo Home Mortgage, and various positions at Empower Federal Credit Union, showcasing expertise in sales, customer engagement, and operational management. Educational qualifications include a Bachelor of Science degree in Management Science and Economics from State University of New York Cortland and certification in Human Resources from Syracuse University.