DD

Delan D.

Customer Experience (cx) Gen AI Manager at Empower

Delan D. is a Senior Member Success Engineer at Dave, where responsibilities include vendor management for a chat bot and overseeing the integration of ChatGPT to enhance customer service. Previous roles include serving as a Member Success Engineer at Dave, a Technical Account Manager at Scopely managing partnerships and onboarding processes for game studios, and an Application Support Engineer at Rapid7 focusing on AWS Cloud Vulnerability Management. Earlier experience includes a Support Engineer position at Chrome River Technologies, where Delan managed MySQL databases and monitored systems, and as a Software Support Engineer III at NCR Corporation, where tasks involved troubleshooting application code and generating complex reports from multiple database systems. Delan holds a Bachelor’s degree in Computer Science from the University of California, Santa Cruz.

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