Sydney C.

Manager of Support Content and Knowledge Management at Empower

Sydney C. has a diverse work experience, beginning in 2016. In that year, they worked as a Seasonal Sales Associate at Macy's, a Web Content Writer at Seoulbeats, and a Webnovel Translator at Gravity Tales. In 2017, they began working at LendingClub as a Social Media Representative, Member Support Chat, and Member Support (Phone). Finally, in 2019, they began working at Empower as a Customer Success Associate. In each role, they have provided excellent customer service, collaborated with various departments, and identified pain points to provide feedback.

Sydney C. attended the University of California, Davis from 2013 to 2016, where they earned a Bachelor of Arts degree in English (with an emphasis in literature, criticism, and theory) and Chinese.

Links

Previous companies

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Timeline

  • Manager of Support Content and Knowledge Management

    August 1, 2022 - present

  • Customer Success Associate

    July, 2019