Jessica Gómez

Jessica Gómez is a skilled professional with extensive experience in customer service, financial services, and management roles. Currently serving as a Payroll Conversion Consultant at Empower, Jessica excels in resolving client issues, achieving over 90% first call resolution and providing exemplary customer experiences. Previous roles include Loan Quality Specialist at Envision Credit Union, where Jessica led the implementation of a comprehensive loan quality program, resulting in significant growth, and Marketing Manager at Kingdom Insurance Group, where best practices for Salesforce CRM were introduced. Jessica's background also includes account management at Okinus, Inc., and roles in customer service, recruiting, and cosmetology. Jessica holds a Bachelor of Business Administration in Business Administration and Management and an Associate of Arts and Sciences in Business Management, alongside a Master Cosmetologist Diploma.