Karen Lawson

Karen Lawson is currently serving as a Customer Service Workforce Optimization Analyst at EMS Management & Consultants, Inc. since August 2023. Prior to this role, Karen Lawson accumulated nearly a decade of experience at ResultsCX, where positions included Workforce Management Site Lead, WTT, Real Time Analyst, and Supervisor from October 2013 to April 2023. Karen Lawson is pursuing a Bachelor of Science in Business Administration with a focus on Management at Western Governors University, expected to graduate in 2024, and is an alumna of Patrick County High School, class of 2009.