Gabrielle Watson

Gabrielle Watson has over 25 years of work experience. Gabrielle began their career as a Financial Service Representative at SunAmerica Financial Inc., where they processed customer service requests and handled policy withdrawals. Gabrielle then moved on to become a Senior Financial Services Representative at SunAmerica Financial, Inc., where they designed and implemented training programs, processed higher dollar amount check approvals, and handled higher profile customer accounts.

Gabrielle later worked as a Pharmacy Customer Service Representative at Elan Pharmaceuticals, where they fielded phone calls, quoted prices, and tracked packages. Gabrielle also proposed a project to allow medication reorders via email. Gabrielle achieved the highest sales numbers and most new client orders for three consecutive quarters.

Gabrielle then worked at Convention Management Resources (CMR) as a Call Center Coordinator/Lead. Gabrielle monitored call center agents, handled escalated calls, and was responsible for payroll reporting and staffing.

Gabrielle joined BBH Media as a Customer Service Representative before progressing to roles such as Customer Service Lead, Manager of Customer Service, and Project Manager, Operations/Development. In these roles, they supervised teams, resolved client issues, managed projects, and delivered training.

Gabrielle also worked at Left Coast Home Assistance Inc. as a Marketing and Project Manager. Gabrielle'sresponsibilities included designing marketing campaigns, pre-qualifying potential buyers, and maintaining property documentation.

At Restoration Hardware, Gabrielle held several roles, including Customer Advocate, Email Customer Support Advocate, and Gallery Solutions Advocate. Gabrielle assisted customers with purchases and deliveries, troubleshooted website issues, and handled escalated furniture purchase and delivery scenarios.

Gabrielle's most recent role was at EnChroma, Inc. where they worked as a Customer Service Specialist and later became the Customer Service Manager.

Gabrielle Watson obtained a certificate in Property Management from the Property Management Training Institute in 1999. Prior to that, they attended Vista College from 1997 to 1999, where they studied Psychology. In addition to their formal education, Gabrielle also obtained a Freshdesk product expert certification from Freshworks in March 2019.