Olumide Okedokun

OLUMIDE OKEDOKUN is a seasoned ITSM Business Analyst currently serving as a Sr. ITSM ServiceNow Business Analyst at Encompass Health since January 2023. In this role, OLUMIDE manages day-to-day support for ITSM Business Units, including service requests, platform enhancements, and defect resolution, while also documenting root cause analysis, knowledge articles, and system workflows. Prior experience includes positions as a Sr. ITSM Consultant at Shell, USAA, Deloitte, and Halliburton, showcasing a strong background in ServiceNow solutions. OLUMIDE holds a Bachelor's degree in Business Administration and Management from The City College of New York.