Customer & Account Management

The Customer & Account Management team at Encompass nurtures and strengthens client relationships by ensuring seamless delivery of facility solutions. They are responsible for client retention, strategic planning, and driving customer success, serving as the primary point of contact for all client-related inquiries and resolutions. This team works closely with customers to align Encompass' services with client needs, optimize maintenance performance, and realize cost efficiencies, thereby enhancing overall customer satisfaction and loyalty.