Kailee Fiorella

Kailee Fiorella has a diverse work experience spanning over several years. Kailee is currently employed as the Director of Customer Success at Encompass Technologies, a position they have held since March 2023. Prior to this role, Kailee served as the Product Release Team Manager and Senior Project Manager on the Release Team at the same company. Kailee joined Encompass Technologies in November 2016 as a Software Analyst on the Operations Teams and later transitioned to the Project Manager role for the Release Team.

Before joining Encompass Technologies, Kailee worked as a Senior Consultant at Consiliem, LLC from January 2013 to January 2017. In this role, they were responsible for product planning and implementation of a customer service platform developed for a national trucking company. Kailee provided training and technical support to end-users and worked closely with application developers to add software features based on customer requirements.

Kailee's work experience also includes a role as a Cafe Manager at Miyo Cafe from June 2010 to August 2013, where they managed the daily operations of the cafe. Additionally, they worked as an Office Support Assistant at Cherry Creek Mortgage, LLC from August 2008 to May 2010.

Overall, Kailee Fiorella has gained extensive experience in project management, customer success, software analysis, and team leadership throughout their career.

Kailee Fiorella attended Colorado State University from 2011 to 2013, where they pursued Business Administration and Management, General as their field of study. During the same period, they also completed a Bachelor of Arts (BA) degree in Photography from the same institution. In terms of additional certifications, Kailee obtained several certifications from the Product Institute. These include UX Design Fundamentals, Metrics, Tech Fundamentals, and Product Management Foundations, all attained in 2022. Additionally, they completed a certification in Project Management: Success Principals from Front Range Community College, although specific details such as the obtained month and year are not provided.