Gabriel Lazo

Gabriel Lazo is an experienced IT professional specializing in technical support and quality assurance, currently serving as a Senior Associate and Service Desk Quality Specialist at Encore Capital Group since March 2020. Gabriel has played a key role in establishing the Service Desk Quality department, focusing on quality assurance for the Costa Rica team. Prior experience includes positions at 3M, where responsibilities included technical support and incident management, as well as various roles in technical support for companies like First Base Program S.A. and Sykes Enterprises, Inc. Gabriel holds a CCNA from Universidad de Costa Rica and has pursued further education in ITIL, Salesforce, and web design through various online platforms.