James Killen

James Killen is an accomplished professional with extensive experience in pricing and revenue management across various sectors, including hospitality and retail. Currently serving as the Head of Pricing and Revenue Management EMEA at Encore since August 2022, James previously played a pivotal role at ERIKS as the Director of Pricing, where significant innovations in pricing analytics and operational processes were implemented. At Hilton, from 2013 to 2020, leadership was demonstrated through roles such as Senior Director of Commercial Services Planning and Optimisation and Director of Pricing for Groups, Conference, and Events EMEA, achieving substantial commercial impact and team development. Prior experience includes positions at De Vere Group, Travelodge Hotels Limited, Somerfield, and Mitchells & Butlers PLC, showcasing a consistent track record in revenue optimization, team leadership, and operational excellence. James holds an MBA from Lancaster University and a BSc in Social Policy from the University of Surrey.