Bob Collins

Bob Collins is an experienced support and operations manager with a strong background in network services and team leadership. Currently serving as Support Manager at Endace since June 2011, Bob manages a team of 10 in providing comprehensive support for capture cards, probes, IDS, hardware, and software. Prior to this role, Bob held positions at BT Global Services, where supervision of a Cisco Gold Partner support team enabled successful issue resolution, and at NorVergence as Provisioning Manager, where capacity planning led to a 98% on-time delivery rate. Bob's career began as a Senior Network Specialist at Infocrossing, focusing on the design and maintenance of a fault-tolerant ISP network.