Mary Dojutrek

Mary Dojutrek is an accomplished professional with extensive experience in patient access training and management, currently serving as a Patient Access Trainer at NorthShore University HealthSystem since June 2014. Recognized with the Shining Star Award for excellence in impactful learning experiences, Mary has developed both online and traditional curricula and innovative real-time learning solutions, greatly enhancing organizational performance. Previous roles include Patient Access Manager at Northwest Community Healthcare, where effective management of a team supported vital revenue cycle functions, and Contact Center Manager at NorthShore University HealthSystem, where a career development program was initiated for entry-level representatives. Additionally, Mary has held positions such as Senior Training Analyst at Allstate Motor Club, focusing on quality assurance in customer service delivery. Mary holds a Master of Arts in Workforce Development and Training from Roosevelt University, as well as two degrees in English from Northeastern Illinois University.