Nathan Walters is a dynamic leader with over 20 years of experience in customer experience, digital transformation, and business architecture. Currently serving as the Vice President of Customer Experience at Endurance, Nathan utilizes expertise in strategy, operational change, and customer engagement to drive performance optimization and foster customer loyalty. Previously, Nathan held several key roles, including AVP Customer Experience at National Life Group, where they implemented innovative CRM solutions and redefined customer correspondence. Nathan earned a BA in Economics from The University of New Mexico and possesses extensive skills in leveraging Voice of Customer insights and managing vendor relationships to enhance organizational performance.
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