Eneco
Erica B. has extensive experience in customer care and conversation design, currently serving as a Conversation Designer at Eneco since February 2013. In addition to this role, Erica has held positions focused on process and quality optimization within Customer Care and has served as a Webcare & Moderator Specialist, as well as a Senior Customer Advisor in retention, where responsibilities included coaching and training new employees. Prior experience includes a role in commercial inbound at Oxxio from February 2016 to February 2018 and a tenure as a Senior Customer Service Representative at L&H from October 2007 to February 2013, managing accounts for notable brands such as Unilever and Kao Brands. Erica B. is also an alumnus of ROC Utrecht.
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Eneco
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Living within the natural boundaries of the planet is what Eneco believes in and strives for. But unfortunately, as mankind, we are exhausting the Earth and are still adding more carbon to the atmosphere than nature can absorb. If we want to leave future generations a liveable planet, we must not let the Earth heat up by more than 1.5°C. We must act now against further global warming. This is only possible if we become more sustainable faster. That is why we are taking our partners and customers with us in the acceleration towards becoming climate neutral in 2035. Faster towards climate neutral. We are on it. Now.