Mayella Lourens-Plomp

Mayella Lourens-Plomp has a diverse work experience in various industries. Mayella is currently working at Eneco as an Expert Lead Interne Operatie (Customer Care) since January 2024. Prior to this, they worked at Kamera Express as a Manager HRM \u2022 Kamera Express Groep from June 2022 to December 2023. Mayella also held the position of Manager Customer Service at Kamera Express from November 2020 to October 2022.

Before joining Kamera Express, Mayella was an Operations Manager at Nationale Postcode Loterij from June 2019 to November 2020. Mayella also worked at Jong&Fris as Training & Consultancy from November 2018 to June 2019, and at ZIEN24 as a Manager CS from September 2017 to October 2018.

Mayella'searlier work experience includes roles at Nederlandse Energie Maatschappij (NLE), where they worked as Adj. Hoofd Klantenservice from March 2014 to September 2017, Senior Teammanager | Klantenservice from June 2013 to March 2014, Teammanager | Aftersales & Retentie from January 2010 to June 2013, and Coordinator Training en Planning from January 2009 to September 2010.

Mayella Lourens-Plomp has a Bachelor's degree in Communicatiewetenschap from the University of Amsterdam. In 2016, they obtained a Lean Six Sigma Black Belt certification from Bureau Tromp. Mayella also holds a Registered Coordinator certification in High Performance Contact Center Management from COPC Inc., obtained in 2013. In 2023, they completed a course in Vertrouwenspersoon en integriteit at LIVP.