Karen Smith

Karen Smith is an experienced Technology Services Consultant at KPMG Australia, with a career spanning over a decade in IT support roles. Since September 2015, Karen has ensured adherence to national processes and handled local escalations of support requests. Previous positions include Service Desk Analyst roles at Westpac, Asciano, Sinclair Knight Merz, Data#3, and Fujitsu, where Karen provided first and second level support for incident resolution in various IT environments. Educational qualifications include ITIL Foundations V3 certification and customer service training, along with multiple certifications in help desk operations and IT support methodologies.