Caroline Baker is currently a Groups Support Specialist at Engine since August 2025, following a role at Robin Assist as an SME Training and Quality professional from February 2024 to July 2025. At Robin Assist, Caroline developed quality assurance scorecards, coached team members to improve quality scores by 20%, and facilitated customer service inquiries. Previous experience includes positions as an Assistance Coordinator at battleface and AIG, where Caroline provided real-time support to travelers and managed emergency assistance cases. Caroline is also a joint owner of Baker Buildings, where marketing and finances for real estate investments were managed. Additional roles in banking and finance at KeyBank, JPMorgan Chase & Co., and Fidelity Investments equipped Caroline with strong customer service and financial management skills. Caroline holds a Bachelor of Science in Financial Economics and an Associate of Science in General Studies from Brigham Young University - Idaho.
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