Vanessa Cuervo

Vanessa Cuervo has a diverse work experience spanning over two decades. Vanessa is currently serving as the Director of IT Consultant Management at Enhance IT, a position they assumed in April 2022. Prior to this role, they worked as the Field Employee Manager at the same company from July 2020 to April 2022.

Before joining Enhance IT, Vanessa held various roles at Chamberlain Group, Inc. In their most recent role at the company, they served as the Client Services Manager from April 2016 to February 2020. Vanessa'sresponsibilities included supervising the Enterprise Service Desk and ensuring customer satisfaction. Vanessa also coached and motivated a global team of 12 to deliver IT services to internal business users. Vanessa collaborated with cross-functional IT teams and business units to provide consistent support solutions.

Vanessa's tenure at Chamberlain Group also includes roles such as Service Desk Supervisor from March 2013 to April 2016, where they provided day-to-day supervision of the Enterprise Service Desk and resolved IT service issues. As a Client Services Administrator from March 2012 to March 2013, they were responsible for ITSM tool administration and application support. During this time, they led the successful implementation of ITSM Tool improvement. Vanessa also served as a Deployment Specialist Sr. from September 2011 to March 2012 and as a Deployment Specialist from January 2009 to September 2011.

Earlier in their career, Vanessa worked as an IT Services Administrator at Force Line Logistics from February 2007 to December 2008, maintaining the technology infrastructure and supervising help desk and technical support staff. Vanessa also gained experience at Rain Bird as an Information Systems Specialist / Import - Export from February 2003 to February 2007, providing desk-side support and managing communication systems.

Vanessa's early career includes roles such as Systems Administrator at Maval Customs Brokerage from September 2002 to February 2003, Systems Consultant at Electro Canada from July 2002 to September 2002, and Network Administrator and Project Leader at ICT Mexico from December 1999 to December 2001.

Overall, Vanessa Cuervo has a robust background in IT management, customer support, deployment, and administration. Vanessa'sexperience spans across various industries, showcasing their adaptability and expertise in IT solutions.

Vanessa Cuervo's education history begins with their Bachelor of Science (B.S.) degree in Computer Systems Engineering, which they pursued from 1997 to 2002 at Instituto Tecnologico de Nogales. Following this, they pursued a Master of Science (MIT) in Management of Information Systems from 2004 to 2006 at Tecnológico de Monterrey.

In addition to their formal education, Vanessa has obtained several certifications. In 2003, they became a Dell Certified Technician after completing the program offered by Dell. Later, in 2009, they earned the Microsoft Certified Professional certification through New Horizons Computer Learning Centers. In 2014, they obtained the ITIL v3 Foundations certification from AXELOS Global Best Practice. Finally, in 2015, Vanessa achieved the HDI Support Center Manager certification facilitated by HDI.