Chiara di Mercione

Chiara Di Mercione is a seasoned business professional currently serving as a Senior Business Analyst for Sales B2C at Plenitude since July 2022. Previously, Chiara held the position of Engagement Specialist in Customer Value Management at E.ON, where responsibilities included leading loyalty programs and monitoring engagement performance. Prior experience encompasses roles such as Worldwide CRM and Client Engagement Specialist at Bally, where strategic planning for customer retention and development of clienteling tools were key focus areas, and Internal Process and Control Analyst at Intesa Sanpaolo, specializing in business process analysis and optimization. Chiara’s career began as a Sales Assistant and CRM professional at Christian Dior Couture. Academic credentials include a Master’s degree in Big Data and Business Analytics from 24ORE Business School, along with a Master’s and Bachelor’s degree from Luiss Guido Carli University and Università Cattolica del Sacro Cuore, respectively.