Amanda Daines has extensive experience in customer care and operations, currently serving as a Customer Care Representative at ENMAX since January 2019. Prior to this role, Amanda held various positions at Shaw Communications, including HR Recruiter and Leader in Customer Care and Technical Operations, where responsibilities included coaching teams, managing customer de-escalation, and transitioning support models. Additionally, Amanda's background includes experience as a Direct Care Worker at P.R.O.S. Agency and an Office Assistant at Enzee Tech. Educational pursuits in Social Work are being undertaken at Mount Royal University, with an expected completion date of 2026.
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