Cory Walker is an experienced workforce analyst currently employed at Enmax since May 2008, where responsibilities include generating detailed contact centre demand forecasts utilizing historical data and known influences over various timeframes. Previously, Cory served as a National Customer Care Specialist in Workforce Planning and as a Workforce Planning Scheduler at Shaw Communications from April 2006 to May 2008. Additionally, Cory gained experience as a Workforce Analyst at ATB Financial from June 1999 to April 2006. Educational qualifications include a Bachelor of Arts in Literature from Concordia University (1994-1998) and a Social Science degree from CEGEP - John Abbott College (1991-1994).
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