Simon M. Mutale

Simon M. Mutale is a Workforce Management Analyst at Fay Servicing, LLC, where responsibilities include accurately forecasting customer service workloads and optimizing staff schedules to enhance efficiency. Previously, Simon held positions such as Technical Support Officer at the Electoral Commission of Zambia, providing crucial technical assistance and troubleshooting for electoral technology systems, and IT Support Technician at MARISWE, offering support to engineers and staff. Simon's career began as an IT Support Trainee at Crystaline Technologies LTD, assisting with hardware and software issues. Simon holds a Master of Business Administration in Management Information Systems from Unicaf University and a Bachelor of Science in Information Technology from Lovely Professional University.