Wael El Khatib

Wael El Khatib currently serves as Director - IT, Digital and Call Center across all of Enova's operating countries. As part of his role, El Khatib has spearheaded the design and implementation of the company’s Digital Strategy for the last years.

He has been the driving force behind many of Enova’s digitalization, automation and cybersecurity efforts over the past few years including the transition of the company’s infrastructure to the Cloud and the implementation of a Mobility Strategy across all aspects of business.

El Khatib has also led enhancements to Enova’s digital customer services, such as the integrated one-stop-shop portal with business intelligence embedded, client mobile apps, and focused digital solutions to the client cases.

Alongside, El Khatib has also been continuously working with the Technical Operations and Energy Technical teams to produce many digital and efficiency solutions related to staff efficiency and energy savings at the clients’ facilities.