Prakash Kumar

Prakash Kumar currently serves as the CX Strategy Manager for UK and Europe at Entain, leading customer experience strategy across multiple flagship brands and overseeing CX programs in the region. With previous roles including Client Delivery Manager at 10x Banking, Lead Consultant at Cerner Corporation, and Head of Customer Success and Insights at Swire Shipping, Prakash has extensive experience in enhancing customer experiences, leveraging voice of the customer insights, and managing teams. Educational qualifications include an Executive General Management Programme from the Indian Institute of Management Bangalore, a Post Graduate Diploma in Business Management from SVKM's Narsee Monjee Institute of Management Studies, and a Bachelor of Technology in Information Technology from Vellore Institute of Technology.