Rian Santos

Rian Santos has extensive experience in business process improvement, training, and knowledge management across multiple companies including Maersk Global Service Centres, Pearson, and Entain. In roles ranging from a Process Support Associate to a Manager, Rian has successfully facilitated training programs, managed knowledge bases, and led projects centered on process improvement. Key responsibilities included onboarding new employees, driving KPI enhancements, and coordinating contingency plans for operational continuity. Rian also has a background in curriculum development and organizational training, supported by a Bachelor of Science degree in Industrial and Organizational Psychology from the Polytechnic University of the Philippines.