Thales Marcel Santos

Thales Marcel Santos is an experienced professional in the fields of fraud prevention, customer service, and communications, currently serving as a Fraud & Payments Agent at Entain since June 2023, where responsibilities include processing withdrawals and verifying customer documents. Prior experience includes roles such as Customer Service Agent for Brazil, managing user inquiries through various channels, and overseeing new hires at NOS SGPS as an Outbound Contact Manager. Thales has a background in consulting with Advice Group, fraud and risk operations at Deloitte, and various internships focusing on international relations and tourism. Thales holds a postgraduate degree in Business Administration from FGV and a bachelor's degree in International Relations from Unijorge.