Ed I. is a highly experienced professional with a strong background in customer success and account management across significant technology and entertainment companies. Currently serving as a Senior Customer Solutions Manager at Entrust since September 2023, Ed previously held roles as a Senior Customer Success Manager for Enterprise Accounts at Okta and a Senior Technical Account Manager at Zendesk. With a history of managing enterprise account relationships, Ed has demonstrated expertise in project management, stakeholder engagement, and technical consultancy, particularly during post-implementation phases. Prior experience includes positions at Salesforce Commerce Cloud, Shiseido Americas Corporation, Sony Music Entertainment, and Thumbplay, where Ed developed skills in digital content management, data validation, and operational configuration. Ed's educational background includes attendance at Touro University and Cornell University.
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