Lina Rahman

Lina Rahman, MBA, ITIL, CSM, is a Senior Project Manager at Entrust, where Lina has significantly contributed to enhancing the IT service management (ITSM) suite through the implementation of ITIL best practices. Lina holds multiple roles, including Sr. IT Business Process Analyst and ITIL Service Manager, with a focus on standardizing Major Incident Management and Problem Management processes alongside Service Desk and DevOps teams. Lina's previous experience includes positions at League IT Solutions as a Business Analyst, where key responsibilities involved leading process analysis and documentation for clients such as Florida Crystals and Stanley Black & Decker, and an Operations Analyst role at ALCO Stores, Inc., emphasizing operational efficiency. Lina's academic background includes a Bachelor of Applied Science in Biology, a Bachelor of Arts in Hispanic Studies, an M.B.A. in Information Technology Project Management, and a certificate in Computer and Information Sciences from The University of Texas at Austin, alongside real estate training from Champions School of Real Estate.