Samantha P.

Samantha P. serves as the Director of Customer Care and Operations at Enumerate since February 2023, where responsibilities include overseeing care operations, driving AI integration, and leading strategic initiatives for customer experience transformation. Previously, as the Director of Customer Support, Samantha enhanced the support structure through a tiered model, which improved first contact resolution and significantly reduced escalations. At Koozie Group, Samantha held the position of Senior Manager of Customer Success & Business Operations, focusing on operational maturity and aligning cross-functional teams with customer lifecycle strategies. Samantha's earlier role as Customer Experience Manager at Ashley Furniture Industries involved scaling the contact center and implementing training and automation strategies that improved customer satisfaction. Samantha began a career in customer service at Grange Insurance, where Lean process improvements were enacted to enhance service delivery and achieve cost savings. Samantha holds a degree from The Ohio State University.