Shanai Belton

Shanai Belton has a diverse background with extensive experience in various roles. Shanai started their career in 2014 as an Appen Butler Social Media Analyst, where they contributed to improving the relevancy of newsfeeds for global social media clients. Shanai then joined Citi as a Customer Service Manager, managing a team and ensuring the adherence to agreements and policies while focusing on key account growth.

In 2017, Shanai worked remotely for Uber as an Email/Chat Support Supervisor, coaching and training customer service representatives and providing feedback on performance. Shanai also assisted in the hiring process and documentation for new hires.

Shanai continued to gain experience in customer support and management roles at Support.com and Century 21 Sunbelt Realty. At Support.com, they served as a Technical Support Supervisor, maintaining service levels, preparing production reports, and mentoring a team of service representatives. As a Licensed Real Estate Agent at Century 21 Sunbelt Realty, they helped clients with real estate transactions.

Shanai then worked at VIPdesk Connect as an Assistant Operations Manager for Beautycounter, overseeing process improvement projects and ensuring compliance with SLAs. Shanai also served as a Success Leader for the HomeAdvisor program, providing leadership and coaching to a team of Sales Brand Ambassadors.

In 2021, Shanai joined Zillow as a Zillow Offers Advisor, delivering advice and guidance to homeowners looking to sell their property to Zillow. Shanai coordinated with partners and service providers and collaborated with closing teams to ensure a smooth process.

Shanai's most recent work experience includes being a Licensed Real Estate Agent at Royal Shell Real Estate, Inc. and an Account Manager at Envase Technologies. At Royal Shell Real Estate, Inc., they assist clients with real estate transactions. As an Account Manager at Envase Technologies, they are responsible for building and enhancing client relationships, identifying upsell opportunities, and ensuring client satisfaction.

Throughout their career, Shanai has demonstrated strong communication skills, relationship management abilities, and a focus on improving customer experiences.

Shanai Belton attended DeVry University from 2008 to 2010, where they obtained an Associate of Arts and Sciences (AAS) degree in Web Graphic Design. Later in 2019, Shanai pursued further education at Larson Educational Services - Real Estate, where they obtained a Florida Real Estate License, focusing on the field of Real Estate.