Lorraine Shepherd

Lorraine Shepherd has a diverse work experience spanning over two decades. Lorraine began their career at Aetna in 1997, where they served as a Manager of Operations for National Accounts and later as a Senior Consultant. In these roles, they were responsible for overseeing division operations, managing workload and performance targets, analyzing budget data, and providing corrective actions.

In 2005, Lorraine joined Sykes Enterprises, Incorporated as a Senior Manager of Strategic Account Management. In this position, they spearheaded all aspects of inbound and outbound contact management for various industries, including hospital appointment setting, financial customer service billing, and health insurance. Lorraine built and maintained strong client relationships, ensuring high levels of customer satisfaction and successful program implementation.

In 2017, Lorraine joined Envera Health as the Director of Engagement Center Operations. Lorraine provided day-to-day management of the Engagement Center, including supervisors and patient engagement coordinators. Lorraine was involved in strategic decision-making, program design and development, and long-term program management. Lorraine conducted needs assessments, performance reviews, capacity planning, gap analysis, cost/benefit analysis, and return on investment evaluations to make informed recommendations.

Overall, Lorraine Shepherd has demonstrated a strong background in operations management, client relationship building, program implementation, and analysis across multiple industries.

Lorraine Shepherd's education history is as follows: Lorraine attended the Internationa Claim Association, although the specific years of attendance are not stated. Lorraine then proceeded to Southern Regional High School, where they completed their high school education. Finally, Lorraine attended Ocean County College, but details regarding degree and field of study are not provided.