Zsolt Kocsa

Zsolt Kocsa has a diverse work experience spanning several industries. Zsolt began their career in 2000 as a Sales Representative at Telenor, where they consistently achieved top sales performance. Zsolt later transitioned into a Store Manager role, meeting sales and profit targets while increasing business contract clients by 25%. As a Sales Trainer, Zsolt developed and coordinated training programs for over 1,000 employees, aligning them with organizational goals. Zsolt then became a Training Manager, leading a department and ensuring sales growth for a multinational provider of mobile services.

Following their time at Telenor, Zsolt worked as a Freelance Business Consultant in the automotive industry, where they were responsible for establishing company structures and implementing processes. Zsolt then joined the LEGO Group, initially as a Customer Services Adviser, providing engaging and reliable services. Zsolt subsequently became a Team Leader, managing and coaching customer service advisers, and later a Customer Care Manager/Team Leader, overseeing a global support team.

Zsolt then joined Pearson as a Global Customer Experience Manager, where they championed a clear customer service vision, managed the customer experience team across multiple locations and time zones, and implemented various systems and journeys to improve customer service.

Currently, Zsolt works at Enverus as the Global Head of Customer Support. In this role, they are responsible for elevating operational and customer support to a world-class standard across multiple regions. Zsolt coaches and develops talent within the team, identifies opportunities for growth and increased efficiencies, and collaborates with cross-functional teams to drive success.

Zsolt Kocsa's education history includes a Bachelor's degree in Media Pedagogy from Teacher Training College (2001-2005), a Bachelor's degree in Economics specializing in Commerce and Marketing from Budapest Business School (2005-2008), and participation in various in-house seminars and training courses focused on conflict resolution, situational leadership, psychometrics, and team leadership. Additionally, Zsolt completed a secondary school program in Domestic Commerce, Freight, and Management (1993-1997).