Marlana Harrison

Marlana Harrison has had a diverse range of work experience. Currently, they are working as an SMB System Engineer at Envision Technology Advisors, where they utilize ITGlue, ConnectWise Automate, Manage, and Remote to support clients from various industries. Marlana also uses Veeam backup for VMware hosts and Acronis backup for PCs.

From 2011 to 2021, they worked at CAI Managed IT as a Senior Network Specialist. In this role, they supported the hardware infrastructure of over 100 Managed Services clients, configuring servers to meet client and third-party software vendors' requirements. Marlana also mentored and provided escalation support to a team of six technicians.

Prior to that, they worked at SwiftecIT, Inc as an IT Technician from 2010 to 2011. Here, they were the lead contact and dispatcher for a team of three technicians, providing help desk support to small and medium businesses. Marlana used ConnectWise daily to track and dispatch service and project tickets.

Between 2005 and 2009, Marlana worked at MJSA, Inc as an IT & Trade Show Assistant. Alongside serving as IT backup, they assisted the Trade Show Director and Events Planner. Marlana coordinated multiple Excel databases and managed the iMIS database.

Marlana'searlier experiences include working as an Underwriting Assistant I at OneBeacon Insurance Company from 2002 to 2005, and as an Administrative Assistant at Hanscom AFB 66th Medical Group from 2001 to 2002. At Electronic Environments Corp, they served as a National Dispatch in 2001, where they interacted with and managed 40 technicians across different fields. Marlana also designed and updated databases for various purposes.

Marlana's first job was as a Customer Service Representative at Dover Saddlery from 1999 to 2001. Marlana resolved customer inquiries and recommended products based on their needs.

Overall, Marlana Harrison has a wide range of experience in IT support, network infrastructure, customer service, and administrative roles.

Marlana Harrison's education history includes the following:

From 2009 to 2014, Marlana attended the University of Rhode Island and obtained a Bachelor of General Studies degree in the field of Health/Health Care Administration/Management.

In 2009, they also attended the American International College for a brief period and received a certification in PC & Networking Support.

Between 1998 and 2001, Marlana studied at the Bancroft School of Massage Therapy and earned a certification in Medical Massage Therapy.

Marlana'ssecondary education took place from 1993 to 1998 at Attleboro High School, although the degree obtained and field of study are not specified.

In addition to their formal education, Marlana has obtained several certifications. Marlana became a VMware Certified Professional - Data Center Virtualization in April 2021, and they completed VMware vSphere 6.7 Foundations in December 2020. In January 2017, they obtained the Technical Specialist II certification from Datto, Inc. Marlana also holds a Certified SonicWall Security Administrator certification from SonicWall Inc., although the month and year of its acquisition are not provided. Additionally, they have certifications from CompTIA, including A+ and Network +, although the specific dates of obtaining these certifications are not available. Lastly, Marlana has a System Engineer certification from ConnectWise, but the month and year of its completion are not specified.