David Coggins

David Coggins is a seasoned professional with extensive experience in customer intelligence analysis, particularly within CRM environments. Currently serving as a Sr. Customer Intelligence Analyst at Envista Holdings Corporation since May 2023, David is responsible for translating business requirements into IT specifications and managing CRM implementations, training, and process improvements. Prior to this role, David held various positions at KaVo Kerr, including Microsoft Dynamics Trainer and Power User, and Quality Analyst, where responsibilities included training associates and monitoring call quality. Experience also includes positions at DEXIS as a Senior Technical Analyst and Implementation Analyst, and roles at Wipro BPO and Research Solutions Group focused on technical support and quality analysis. David holds an AA in Applied Science Information Technology from Clayton State University and possesses a strong background in data quality improvement, project management, and technical support.