James Molina is an accomplished professional with extensive experience in technical consulting and merchandise management. Currently, as a Technical and Implementation Consultant Manager at Envoy since April 2019, James leads a diverse team to deliver exceptional technical services and Zendesk solutions while driving key performance indicators. Prior to this role, James served as Engagement Manager at Academy Sports + Outdoors, overseeing merchandise strategy and financial performance in a multi-channel environment. With a foundational background at Fossil and JCPenney, James developed expertise in retail planning and business operations, contributing to significant projects like JDA and SAP implementations. James holds a Bachelor's degree in Psychology from the University of California, Berkeley.