Envoy
James Molina is an accomplished professional with extensive experience in technical consulting and merchandise management. Currently, as a Technical and Implementation Consultant Manager at Envoy since April 2019, James leads a diverse team to deliver exceptional technical services and Zendesk solutions while driving key performance indicators. Prior to this role, James served as Engagement Manager at Academy Sports + Outdoors, overseeing merchandise strategy and financial performance in a multi-channel environment. With a foundational background at Fossil and JCPenney, James developed expertise in retail planning and business operations, contributing to significant projects like JDA and SAP implementations. James holds a Bachelor's degree in Psychology from the University of California, Berkeley.
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Envoy
Envoy’s strategic services transform CX into a major competitive advantage. We work with CX teams to harness tech disruption with tip-of-the-spear strategy, roadmap, and implementation projects. No one else can say that their 50 experts have earned a 5-star project rating across 2,500 projects! Learn more at https://goenvoy.co/.