Samuel Kruegel

Samuel Kruegel has a diverse work experience spanning different roles and industries. Samuel is currently working at EO Products as a Customer Care and B2B Account Specialist. In this role, they excel in customer service and has achieved top performance in a remote environment. Samuel played a significant role in creating the Help Center and optimizing the Gladly customer service platform. Samuel quickly identified the need for a B2B channel point of contact and was promoted to B2B Account Associate. Prior to their current position, Samuel worked as a Customer Care Specialist at EO Products.

Before joining EO Products, Samuel worked at Hydrapak, LLC as a Customer Service Specialist. In this role, they were responsible for handling warranties, phone calls, and general inquiries. Samuel also served as the principal point of interdepartmental communication and established relationships with regional and national sales managers and representatives. Samuel received professional Microsoft Excel training and created the company's first weekly chargeback data analytic spreadsheet and other data reports.

Samuel also has experience as a Manager at DC Piano Company, where they worked from 2013 to 2018. Additionally, they worked as a Customer Service Representative at Chacewater Winery & Olive Mill and TR2 Bicycle Ctr. In these roles, they gained experience in sales, customer service, communication, problem-solving, and handling tender.

Samuel Kruegel attended Sierra College from 2006 to 2012. During this period, they focused on studying music but did not pursue a specific degree.