Erica Rossi

Erica Rossi is an experienced Escalated Care Manager at EOLO SpA since 2021, where responsibilities include implementing customer care processes, managing a team of 10, and enhancing customer satisfaction through effective complaint resolution and social media engagement. Prior roles include Customer Support Manager at Motork (2018-2020), focusing on internal process improvement and customer journey communications, and Customer Relationship Manager at Casa.it (2007-2017), involved in sales funnel development, customer training, and complaints management. Erica holds a Laurea in Lettere e Filosofia from Università degli Studi di Padova and has completed various certifications in social media marketing, design thinking, and user experience. Notably, Erica achieved an 80.4% increase in customer satisfaction among previously dissatisfied clients in FY 24.