Denise Nyugen

Denise Nyugen is currently a Client Services Coordinator at EON. Denise previously worked as a Client Product Associate at Accenture from October 2021 to May 2022. In this role, they served as Facebook Ads Product Technical Analyst on the Business Product Support Team, triaging over 250 product-related cases per month and maintaining optimal daily productivity depending on ticket demand. Denise also served as interim trainer and trained over 5 product analysts across 3 regions. At Accenture, Denise was responsible for discerning product confusion from bugs, identifying solutions, and advising the ads team to accomplish the sales team advertisers' desired outcome. Denise also effectively and concisely communicated resolutions, technical resolutions, workarounds, or product confusion to the sales team. In addition, Denise investigated and prioritized advertising issues, escalating to a specialist when issues fell out of analyst scope. Denise also partnered with product support group analysts and specialists to identify solutions to advertising bugs and product confusion. Denise had the opportunity to train new onboarding group and new team members shadowed the cases that they handled in real time.

Prior to working at Accenture, Denise was an Ice Cream Roller/Cashier at ICICLES from June 2016 to June 2017.

Denise Nyugen completed their undergraduate studies at the University of California, Davis where they earned a Bachelor of Science in Biology/Biological Sciences, General. Denise also completed a Minor in Public Health from UC Davis. For their Associate of Arts and Sciences, Denise attended De Anza College and studied Liberal Arts and Sciences/Liberal Studies. Denise also has several project management certifications, including ones from Coursera in Foundations of Project Management and Create a Project Management Tracker using Google Sheets, and one from John Hopkins University in COVID-19 Contact Tracing. Additionally, Denise is a Trained Mentor from Mentor Collective and has certification from the Vietnamese Eucharistic Youth Movement as a Chapter Secretary and Youth Leader.

Denise Nyugen works with and Paola Laudazi - Senior Account Manager. Denise Nyugen reports to Elyse Tosi, Senior Director, Accounts & Client Success.