Mark Alba is an experienced Technical Support Engineer and Field Engineer with over a decade of service at EOS, where responsibilities include training and certifying Field Service Engineers on M-Class machines and providing second-level technical support. Previous positions include Technical Support Engineer at Integra, Adjunct Professor at Austin Community College, and owner of Fishtank Design and Marketing, specializing in multimedia and marketing solutions. Additional experience includes roles as a MARCOM Specialist at Opus Healthcare Solutions and Multimedia Producer at Big Jam. Mark holds an Associate of Arts and Sciences in Digital Communication and Media/Multimedia from Austin Community College and a degree from Texas State University.