Falko May

Falko May is a Principal at Capgemini, where they lead the customer-first offerings for BTS CPRDT Germany with a focus on customer loyalty and engagement. Currently serving as Head of Consulting for Consumer & Services at EPAM Systems, Falko is dedicated to further developing consulting practices for the Retail, Consumer Goods, Services, and Travel industries. Previously, they held the position of Director of Customer Relations at Manor AG and Director of CRM & Customer Insight at Thomas Cook, where they implemented key digital strategies and customer engagement initiatives. Falko earned an MBA from Fachhochschule für Oekonomie und Management Essen and a Staatsexamen from the University of Bremen.