Valeri Mandev is a Regional IT Service Delivery Manager at EPAM Systems with over 10 years of experience in managing global IT operations. They specialize in IT Service Management, service delivery, and stakeholder engagement, currently leading service delivery across Europe and Africa while ensuring operational success. Valeri has been certified in ITIL 4, Azure, and Nexthink, showcasing their proficiency in key technologies and frameworks. Their previous roles at EPAM included Senior IT Service Manager and IT Support Engineer, where they focused on team leadership, budget management, and strategic planning. Valeri holds a BSc (Hons) in Business Information Technology from the University of Greenwich.
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