Operations and Management

The Operations and Management team at ePerformax Contact Centers & BPO is responsible for overseeing day-to-day operations, ensuring seamless service delivery, and maintaining high-performance standards. This team comprises roles such as Quality, IT, and Operations Managers, as well as specialists in business planning, financial analysis, and corporate communications. They work collaboratively to manage resources, strategize for continuous improvement, enhance customer experience, and align operations with the company's strategic goals, ultimately driving brand loyalty and lifetime value for clients.